Krista Schultz is an Account Support Representative (ASR) at Nelson-Jameson, a role in which she functions as the main point of contact for customers, focusing on resolving issues, answering questions, and maintaining client satisfaction and relationships. She handles customer inquiries, processes transactions, manages accounts, and assists with sales goals, tasks that require strong communication skills, problem-solving capabilities, customer service relationship building, and general product knowledge.

Schultz responds to quote and project inquiries, finds out contractual terms with competitors to target obtainable markets, and builds relationships with customer buyers and key decision makers. She also identifies customer pain points, struggles, and goals for the upcoming months or year. Schultz uses shared sheets, Excel reports, and internal reports pulled within Epicor dashboards to monitor gaps in sales and services for each account and review yearly trends. She also collaborates with technical staff who specialize in areas such as packaging ingredients and chemicals, lab equipment and supplies, MRO items (such as PPE and janitorial supplies), and Process items (such as pumps, valves, and gaskets).

Schultz brings 20 years of professional experience to her role, including five years in the industry. Previous roles include Warehouse Support, Warehouse Manager, Account Specialist, and Onsite Key Account Manager. She holds an Associate's Degree in Industrial Distribution and Supply Chain Management from Minnesota State Southeast Technical College.

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