Lana Valencia is an Account Support Representative (ASR) at Nelson-Jameson. Her core responsibilities include direct customer support, handling daily inquiries related to quotes, orders, and troubleshooting issues like missed shipments, as well as sales partnership, where she collaborates directly with outside sales account managers. She engages in account growth management by working with her personal roster of accounts to grow those relationships while offering proactive solutions, such as suggesting substitutes for unavailable products.

Lana has significant industry experience, having worked 11 years with a cheese company and nine years with Nelson-Jameson. Her previous roles include serving as a processing and packaging manager, and as a Customer Service Rep, Inside Sales Rep, and Inside Account Rep at Nelson-Jameson. Lana holds an Executive Assistant certificate from Humphrey College.

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