Lauren Zellner is an Account Support Representative at Nelson-Jameson, where she manages a roster of customer accounts focusing on building stronger partnerships. Her role involves acting as the primary point of contact for customers, assisting with troubleshooting, processing quotes and orders, and handling general inquiries to ensure a seamless experience. In her day-to-day, Zellner focuses on delivering a "white-glove experience" rooted in the company's Golden Rule philosophy, proactively communicating regarding inventory and delivery while identifying opportunities to improve processes and enhance the overall customer experience.

Zellner has spent her career at Nelson-Jameson, beginning as a Customer Service Representative, then moving into a Process-Admin role, and subsequently returning to the sales department in her current role. She has deep roots in the industry, having been born and raised on a dairy farm where she was involved in daily operations throughout her childhood. She chose to work at Nelson-Jameson because it aligned with her agricultural background and education.

She holds a Bachelor of Science in Agricultural Studies with a minor in Communication Studies from the University of Wisconsin-River Falls.

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